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Broadband help

For queries about your TalkTalk broadband service.

Faulty router

Steve004
First Timer
Private Message TalkTalk

on ‎18-01-2025 10:32 PM

Message 3 of 3

My router keeps dropping out and the only way to get it back on is to restart it, the light on the router doesn’t change when it drops out. I spent an hour on the tech support chat last week and I was told that it was now fixed but it is still dropping out for no reason, I would appreciate if you could send me a new router as I believe that is the problem. 

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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎20-01-2025 09:42 AM

Message 1 of 3

Hi

 

Line tests are showing a Battery fault out to Line.

 

I've logged this out to Openreach for investigation.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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KeithFrench
Community Star
Private Message TalkTalk

on ‎19-01-2025 01:32 PM

Message 2 of 3

This may not be the router at all, but the fix would be dependent on knowing the answers to these two questions:-


1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. If you have any wired connections, are they affected in the same way as wireless ones?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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