cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

Fibre Broadband no internet

Kazp_1
Whizz Kid
Private Message
Message 146 of 146

Good morning. 

 

Our fibre broadband keeps dropping out and saying 'no internet' even if we are connected to the WiFi. The light on the router is white static. My phone and TV are the only devices in the house that can connect, but even then it's slow. This is happening everyday now since last weds which is a massive problem as we work from home and need to connect to VPN. 

 

Would really appreciate any help. 

 

Many thanks.

 

Kind regards,

 

Karolyn

0 Likes
145 REPLIES 145

Message 61 of 146

Hi Chris,

 

I will be able to do this later today and will message when it's on the test socket.

 

Thanks for your help. 

 

Kind regards,

 

Karolyn

0 Likes

Message 62 of 146

Hi Karolyn,

 

Could you try connecting the router to the test socket, it's under the master socket faceplate. You'll need a micro-filter to connect the router to the test socket

 

Chris

Message 63 of 146

Hi Michelle,

 

It looks like an FTTC socket.

IMG_20230110_080341.jpg

Many thanks.

 

Karolyn

0 Likes

Message 64 of 146

 

IMG_20230110_080341.jpg

0 Likes

Message 65 of 146

Hi,

 

Which socket do you have please? Does it have a test socket?

 

Thanks

 

Message 66 of 146

Yes it's connected to the main socket - I haven't unscrewed the faceplate though if that's what you mean?

 

Thanks Michelle.

 

Karolyn

0 Likes

Message 67 of 146

Hi,

 

Can I just confirm, do you mean that the router is connected to the test socket?

 

Your guide to main phone sockets - TalkTalk Help & Support

 

Thanks

 

0 Likes

Message 68 of 146

Hi Michelle,

 

Yes the router is connected and it is the new router we received recently. 

 

Many thanks. 

 

Kind regards,

 

Karolyn 

0 Likes

Message 69 of 146

Morning,

 

I'm sorry to hear that. I've re-run the line test now which is clear, however I can see a few re-connections on the line. Can I just confirm, is the router currently connected to the test socket and have you recently tested with a different router?

 

Thanks

 

Message 70 of 146

Hi Chris,

 

Yes having monitored for a few days the issue is the same. Not having to reset the router as much, but still at least twice a day. 

 

Many thanks. 

 

Kind regards,

 

Karolyn

0 Likes

Message 71 of 146

Hi Karolyn,

 

Just to confirm, is it behaving exactly the same way as it was before the 22nd Dec?

Chris

0 Likes

Message 72 of 146

Hi Debbie,

 

Still having issues with the connection and having to reset the box to restore it. 

 

Many thanks.

 

Kind regards,

 

Karolyn 

 

0 Likes

Message 73 of 146

Thanks Debbie, feeling quite poorly but hopefully improve soon. 

 

Sorry to hear you Mum and sister have it too, hope they recover quickly. 

 

Thanks for all your help.

 

Karolyn 

 

0 Likes

Message 74 of 146

Hi Karolyn

 

Ahh no, hope you are not feeling too poorly 😞  My mum and sister have covid too 😞

 

I did thank you 🙂 Hope you had a good Christmas and start feeling better for New Year 🙂

 

If you do experience any issues with the connection then please let me know.

 

Thanks

 

Debbie

 

Message 75 of 146

Hi Debbie,

 

We've not been here some of the time so not been able to test it fully. Currently got covid so not using it much again now, but does seem okay on mobiles/TV. Will have to check it properly in New Year when we're back working on laptops. 

 

Hope you had a good Christmas and Happy New Year. 

 

Many thanks. 

 

Kind regards,

 

Karolyn

Message 76 of 146

Hi Karolyn

 

How has the connection been over the last week?

 

Thanks

 

Debbie

Message 77 of 146

Hi Karolyn

 

Openreach have completed a repair, can you see how the internet behaves over the next 48hrs.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Message 78 of 146

Hi Karolyn

 

No problem and I'm sorry that this fault is still ongoing. Hopefully Openreach can fully resolve this fault by today/tomorrow.

 

Thanks

 

Debbie

0 Likes

Message 79 of 146

Okay, thanks Debbie. 

 

Kind regards,

 

Karolyn

Message 80 of 146

Hi Karolyn

 

The fault is still open with Openreach.

 

Openreach have advised that the earliest possible completion date is 21-12-2022. They have asked us to check back on 22/12/22 for further updates.

 

Thanks

 

Debbie