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Firmware update

Harryworth02
First Timer
Message 3 of 3

@Karl-TalkTalk @Debbie-TalkTalk 

Our health check was unable to identify the router you have connected or its software version.

This usually occurs with a third-party router but can sometimes happen when a TalkTalk router is being used.

 

This is what the website says and my Wi-fi doesn’t work as a result of it could you please update my router ASAP as I’m working from home ?many thanks Harry.

H.worth
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2 REPLIES 2

Debbie-TalkTalk
Support Team
Message 1 of 3

Hi Harryworth02

 

Please can you factory reset the router using the pin hole reset for ten seconds, I can then try and connect to your router again.

 

Thanks

 

Debbie

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Divsec
Community Star
Message 2 of 3

Hi @Harryworth02 Your post has been flagged for assistance and you should hear soon but please remember that the staff here work office hours.

Which router do you have? 

I don't work here and all my opinions are my own.