Intermittent Disconnects at similar times

[adrian555155]

Hi, my internet has been intermittent for a while now I've learnt to cope with it since the internet speed is good. But I was away for 3 weeks and out of curiosity I checked how the internet connection has been through logs and have found out something interesting, check this out.

2022-07-28 22:03:37 [Notice][Run-Log] SNTP has synchronized successfully, current time is [2022-07-28 22:03:37+00:00 DST], uptime is [1215557s].

2022-07-27 22:03:13 [Notice][Run-Log] SNTP has synchronized successfully, current time is [2022-07-27 22:03:13+00:00 DST], uptime is [1129134s].

2022-07-22 22:03:38 [Notice][Run-Log] SNTP has synchronized successfully, current time is [2022-07-22 22:03:38+00:00 DST], uptime is [697161s].

2022-07-18 01:44:21 [Notice][Run-Log] SNTP has synchronized successfully, current time is [2022-07-18 01:44:21+00:00 DST], uptime is [278407s].

2022-07-15 22:02:51 [Notice][Run-Log] SNTP has synchronized successfully, current time is [2022-07-15 22:02:51+00:00 DST], uptime is [92318s].

2022-07-10 22:02:41 [Notice][Run-Log] SNTP has synchronized successfully, current time is [2022-07-10 22:02:41+00:00 DST], uptime is [162132s]

2022-06-29 22:00:57 [Notice][Run-Log] SNTP has synchronized successfully, current time is [2022-06-29 22:00:57+00:00 DST], uptime is [1679479s]

2022-06-27 22:03:13 [Notice][Run-Log] SNTP has synchronized successfully, current time is [2022-06-27 22:03:13+00:00 DST], uptime is [1506816s].

2022-06-26 22:03:52 [Notice][Run-Log] SNTP has synchronized successfully, current time is [2022-06-26 22:03:52+00:00 DST], uptime is [1420455s]

2022-06-24 22:03:05 [Notice][Run-Log] SNTP has synchronized successfully, current time is [2022-06-24 22:03:05+00:00 DST], uptime is [1247609s]

2022-06-23 05:00:26 [Notice][Run-Log] SNTP has synchronized successfully, current time is [2022-06-23 05:00:26+00:00 DST], uptime is [1099851s].

These are all the disconnects from the router's Log file that were not caused by someone resetting the router. Notice how all the disconnects with the exception of two of them took place at 10PM. Its not just accurate to the hour, but also to the minute. Always within 10:00 to 10:03 margin, it is definitely not a coincidence. The day that it takes place however is completely random.

Any ideas what this could be caused by?

[adrian555155]

Hi,

The router is placed next to a wall but behind that wall is another one of our rooms. I know for fact we do not have any timed devices, not sure about our neighbours however.

Though @Skynet_TX suggested I'd test my land-line with a quite line test at 10pm when the disconnection happens, and while the Internet dropped I heard no noise on the line.

Thats why I think it's not to do with electrical interference, and thought maybe the router software is messing up. 

I'd bet on the router fixing it, but if that's not the case the engineer is going to have a hard case to solve. 

[Debbie-TalkTalk]

Hi Adrian

Just a thought, Is the router located near to an internal wall, possibly a neighbouring device affecting the connection at this time?

I have lights set to a timer outside my house, I wonder if something like this could cause interference.

[adrian555155]

Hi, 

The internet drops for a minute or two.

The other day I was waiting for it to hit 10pm, and at 10:01 caught it happening, the router blinked amber. 

[Debbie-TalkTalk]

Hi Adrian

It may arrive today. If the fault is still present then we will need to arrange an engineer visit.

When the connection drops at 10pm how long is it down for?

Thanks

[adrian555155]

Hi,

It has not arrived yet sadly.

Ever since I connected to the test socket the disconnection at 10pm have been daily. Really hoping this is going to fix it.

Thanks

[Debbie-TalkTalk]

Hi Adrian

Has the router arrived?

Thanks

Debbie

[Debbie-TalkTalk]

Hi Adrian

No problem 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

[adrian555155]

Hi,

Yes please, that would be great.

[Debbie-TalkTalk]

Hi adrian555155

Would you like me to send a replacement router first?

[adrian555155]

Hi

It's located next to a printer that is connected to the WiFi. I've not been sent a router and don't have a spare one to test with. 

[Debbie-TalkTalk]

Hi adrian555155

Can I just check, Is your router located near to any devices that could cause any interference?

Have we sent a router for testing recently?

[adrian555155]

Hi,

I am unsure an engineer will find anything since a line issue would not have a time schedule. But if you do think its worth trying then please do. 

[Debbie-TalkTalk]

Hi adrian555155

I can see re connections on the line. Would you like me to arrange an engineer visit to investigate further?

[adrian555155]

It's not every single day, although it has taken place for the past 4 days in a row I believe. And it is always at the same time, the router reports that it resyncs anywhere from 10:00 to 10:03pm.

And we don't have anything on a timer. 

[Michelle-TalkTalk]

Hi,

Thanks for confirming. Is it always at exactly the same every single day? Do you have any devices set on a timer?

Thanks

[adrian555155]

Morning,

Kids safe / home safe is off. 

[Michelle-TalkTalk]

Morning,

Can I just confirm, are you using HomeSafe/KidSafe?

Thanks

[adrian555155]

Hey,

Just a quick FYI for TalkTalk support team when they see this post on Monday. On the 31st July or yesterday (Since its 1am on Monday as of writing this), there was a power cut at 2pm, so if you are seeing a disconnect at that time, its because of that. However there was another internet drop out at 10pm that day on the dot, it says router re-synced at 10:02pm. 

Thanks

[Skynet_TX]

Hmmm, what a strange problem !. When the support team here are back on Monday they will be able to run more detailed tests on your phone line and your router, it is interesting that the site did initially detect a possible problem with your line, so maybe the team here might be able to pick something up on their other tests.

If they did suspect an issue with your router they would be able to arrange a replacement to test with, or if it looks like it is more likely to be related to the external infrastructure then they could get Openreach to investigate further.

[adrian555155]

Okay, while doing the quiet line on 17070, it was fine, no noise heard. The internet however had disconnected again at the same time, this is while connected to the test socket.

Edit: Just took that test, and it says the line is OK.