Intermittent WiFi dropout

[Bailey22]

I have recently experienced a problem with intermittent WiFi dropout that is becoming more frequent. When this happens and I interrogate any of my devices I get a message that says (words to the effect of) 'You are connected to the internet but there is no signal. Contact your Internet Service Provider'.

When the dropout occurs, the light on the front of the Huawei DG8041W-2.T5 router is rapidly flickering between red and white. Turning off the router and waiting 5 minutes before turning it back on clears the issue - until the next time!

Do I have a faulty router?

[Michelle-TalkTalk]

Hello,

I'm glad to hear this, thanks for the update 🙂

Thanks

Michelle

[Bailey22]

Good morning Michelle

So far so good but the new router has only been installed for 2 days and 7 hours. I'll continue to monitor it and let you know if any problems recur. 

Kind regards. 

[Michelle-TalkTalk]

Morning,

How has your connection been over the last few days?

Thanks

Michelle

[Michelle-TalkTalk]

Hello,

Ah ok. I'll check back in with you on Friday to see how the connection has been.

Thanks

Michelle

[Bailey22]

I used the new cable but don't need the microfilter as I have a filtered master socket.

[Michelle-TalkTalk]

Hello,

Ok thank you for confirming. Did you also use the cables and microfilter that came with the replacement router?

Thanks

Michelle

[Bailey22]

I installed a new router yesterday afternoon after the network connection had dropped out yet again. It is far too soon to know if this will make any difference but I will soon let you know if I have any further problems. 

[Michelle-TalkTalk]

Morning,

How are you getting on?

Thanks

Michelle

[Bailey22]

Okay. I'll put it in shortly and let you know if there any more problems. 

[Karl-TalkTalk]

Hi

Yes please, try with the new router to see if that behaves the same.

Karl.

[Bailey22]

Good morning

Unfortunately, the firmware reversion has made little or no difference as the network connection has continued to drop out. Most recently yesterday at 1036 (I was listening to the radio via a smart speaker at the time) coming back on around 1200. 

I have had yet another replacement router arrive, so do you want me to install that and return the one I' m using?

Regards. 

[Karl-TalkTalk]

Hi

Update complete.  Test for a few hours and see how it goes.

Thanks  

Karl. 

[Karl-TalkTalk]

Hi

Firmware is updating now 🙂

Karl.

[Bailey22]

Yes, now will be fine. Thank you. 

[Chris-TalkTalk]

OK, is it OK to do it now, the internet connection will drop for a few minutes?

Chris

[Bailey22]

You are the experts, not me. If you think it is worth it I am will ing to try it. 

[Chris-TalkTalk]

Thanks for the information. I can try a different firmware version and we can see if it makes any difference to stability, do you want to give it a try?

Chris

[Bailey22]

Thank you for that. I'll try it and see what happens. 

You mentioned before that you were not sure if devices were losing connection to the router or the router was losing connection to the internet?  Well, when the network connection is down all of my devices show a healthy connection to the router and my wireless laptop and wireless printer can communicate with each other and print perfectly. That is until the router starts rebooting!

Just a thought. The router that I have just returned has worked perfectly and reliably from January until October when it started to exhibit connection problems. The router that I received just over a week ago shows exactly the same symptoms. Could there have been a software update to the routers that is causing a problem?

[Chris-TalkTalk]

OK thanks. I think we should try another router just to make sure that it's definitely not a router issue so I'll order one for you now, It should be with you either tomorrow or Monday

Chris

[Bailey22]

Thank you for that, I would not like to think that I was not being believed. Unfortunately, I do not have another router I can test with. I put the old one in the post to TalkTalk returns yesterday.