For queries about your TalkTalk broadband service.
yesterday
Hi,
Since Friday 4th Oct I’ve had very intermittent internet connection.
I work from home and use Cisco Connect from my laptop, like others here who are having issues, mine will also not connect.
Webpages in browser will not always load, pressing F5 a few times, will some times make it load, some times it will load, but with out css/js etc.
Can this be looked into please.
James
yesterday
Hi James,
Great, thank you 🙂
Thanks
Michelle
yesterday
Hi Karl,
gave the laptop a reboot and fingers crossed, everything seems to be working ok.
sorry should have tried that earlier.
I’ll let you know if it comes back.
Many Thanks
James
yesterday
Hi Karl
Image attached is the router that got installed when my line was upgraded to fibre. It’s pretty much the same as the one I had for the copper line.
Thanks
James
yesterday
Hi
These normally arrive in 1 or 2 days, but your service should have been issued with an EERO router rather than the Sagemcom. Was one not supplied initially ?
I've requested a manual dispatch of a sagemcom router to you.
Thanks
Karl.
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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
yesterday
Hi Karl,
I just remember I still had one from having a copper wire connection. I’ve connected that up to the fibre line and still have the same issues.
can you run a line test? I did try it from my profile, but it said due to having both copper and fibre it couldn’t do it.
Thanks
James
yesterday
Hi,
I guess that’s the next step. Can it be shipped to arrive tomorrow?
Thanks
James
yesterday
Hi
Would you like to try a new router to rule that out ?
Thanks
Karl.
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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
yesterday
Using a direct cable has the same issue.
yesterday
Hi
OK, if you can try direct to the router to rule out a Wi-Fi issue that would be good. If it is a possible Wi-Fi issue we can swap out the router to see if it is at fault.
Thanks
Karl.
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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
yesterday
Hi
Connection is over WiFi. I do have a cable that I can try.
James
yesterday
Hi
Router is on V174 firmware.
Are you connecting over Wi-Fi or a direct cable connection to the router ?
Thanks
Karl.
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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
yesterday
Hi Karl
This has not resolved the problem.
Can you confirm that the router is still on the rollbacked firmware version?
Thanks
James
yesterday
No Problem 🙂
Karl
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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
yesterday
Hi,
Both are turned off, I’ll feedback in 30 minutes.
James
yesterday
Hi
Turn off the router and ONT for 30 minutes to start a new session and see if this helps.
Thanks
Karl.
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yesterday
Hi Karl,
I’m still get intermittent issues, with Cisco and loading websites.
is it worth me turning off the router?
James
yesterday
Hi
Firmware rollback completed - can you test the cisco vpn.
Thanks
Karl.
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yesterday
Hi
OK, I'll roll back the firmware now.
Karl.
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yesterday
Hi Karl,
this has been updated now.
Thanks
James
yesterday
Hi
Can you add your phone number or account number to your 'Community Profile' so I can locate your details.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.