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Broadband help

For queries about your TalkTalk broadband service.

Internet down after power cut

Bopbop123
Newbie
Private Message TalkTalk

yesterday

Message 3 of 3

My WiFi router is not connecting after having a power cut. I've tried all the methods suggested in previous posts and it's still not connecting. Sounds like I need a new router. I work from home everyday and have poor phone signal so this is very urgent. Can't get through to anyone on the live chat either. 

 

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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message

yesterday

Message 1 of 3

Hi @Bopbop123 

 

Can you please update your Community Profile to include your

  • Name
  • TalkTalk Telephone number or Account number

 

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Divsec
Community Star
Private Message TalkTalk

yesterday

Message 2 of 3

Hi @Bopbop123 could be the exchange has issues following the power cut. Does your router power on?

your post has been escalated and you should hear soon.  In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.

 

 

I don't work here and all my opinions are my own.
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