on 10-05-2021 10:26 PM
Seem to be having an issue where at random points I get very bad ping/large lag spikes for about 30 seconds every few hours. Sometimes it will fully disconnect me from either the game I'm playing or a voice call. It's been happening every day for the last week so far.
Things I've tried:
So far nothing has made a difference. It'll get to where I juuuust think it's fixed and it'll happen.
on 15-05-2021 02:06 PM
Okay so here are the results after a day:
The original problem is fixed. I no longer get high lag spikes for 30+ seconds that will disconnect me from the game. Awesome!
However; I now for some reason have a very low speed 3-15Mbps (It was 32 before) and potentially as a result I'm getting lots of small lag spikes for 2-3 seconds every few minutes instead.
Have tried just the new router, and router + TP extender.
on 13-05-2021 09:40 AM
The router is on its way and a pre paid returns bag (with a label)
Please allow 24-48hrs for this to arrive. Let us know how the connection compares with this router.
on 13-05-2021 09:10 AM
on 13-05-2021 07:12 AM
Ok, would you like us to send a Huawei Wifi Hub instead to see how the connection compares? We would also send a router returns bag so that one of the routers can be returned.
on 12-05-2021 06:31 PM
on 12-05-2021 02:49 PM
on 12-05-2021 02:00 PM
on 12-05-2021 01:32 PM
on 12-05-2021 08:09 AM
on 11-05-2021 06:52 PM
on 11-05-2021 02:12 PM
I'm sorry to hear that you're experiencing problems with your service
Line test is clear and sync speed is good. If you haven't already tried this, could you switch your router off and leave it off for at least 30 minutes, then switch back on and retest. Please let us know how you get on