Migrated to Talktalk from shell but can't register with the email address due to an existing account

[sbjmyuk]

Hello, I have recently been migrated from Shell Broadband to TalkTalk. However I am a previous TalkTalk customer, and the email address I used with Shell was the same email I used for my previous Talktalk account. For this reason I seem to be unable to newly register my migrated account because of my email address having been used already for my previous account. Please could you help.

Many thanks in advance.

[Arne-TalkTalk]

Hi sbjmyuk

I have removed the old account, can you re-register your new account on our website https://www.talktalk.co.uk/login/ 

Any problems let me know.

[Gliwmaeden2]

Staff will remove the old information, @sbjmyuk.

Then you can try to register afresh.