on 15-05-2022 02:29 PM
I have been using the TalkTalk FAST 5362 and as of 5th May 2022, I am unable to VPN into my office. It was working ok until then, and on that day I lost the internet so called TalkTalk who advised me to reset the router, which I did and it all seemed to come back.
However, only the internet is working, but the VPN is not. Since then TalkTalk have sent me another router, but its has the same problem and VPN not working.
The TalkTalk Wi-Fi Hub router details are
Device Ver: FAST 5364-3.T8
Firmware is SG4K100136 and model
I have seen many people has had the same issue and you were able to resolve by updating the firmware.
Please can you do this for my device too
on 16-05-2022 10:05 AM
glad our team was able to help.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 16-05-2022 09:57 AM
Its worked and can now connect on VPN.
Thank you so much for fixing the issue and wonder if you could update on what was done or can let Talk Talk Customer Service know, as they just keep sending out replacement routers but the problem remains with the router if it has the wrong software.
Thanks again for fixing it
on 16-05-2022 07:49 AM
on 15-05-2022 02:47 PM
I have asked one of TalkTalk's support to pick your thread up and sort it for you.
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