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Broadband help

For queries about your TalkTalk broadband service.

New router

Laura933
First Timer
Private Message TalkTalk

on ‎19-02-2025 10:20 PM

Message 8 of 8

My router is awful! I’ve had it since I first joined Talktalk. How can I request a new one?

LW
Labels:
0 Likes
7 REPLIES 7

Laura933
First Timer
Private Message TalkTalk
In response to Debbie-TalkTalk

yesterday

Message 1 of 8

Hi Debbie, I have and it’s set up works great Thankyou for your help! ☺️

LW
0 Likes

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Laura933

Friday

Message 2 of 8

Hi @Laura933 

 

Have you received the replacement router?

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Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Laura933

Monday

Message 3 of 8

Hi @Laura933 

 

No problem 🙂

 

Please let us know how you get on.

 

Thanks again.

 

Debbie

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Laura933
First Timer
Private Message TalkTalk
In response to Debbie-TalkTalk

Monday

Message 4 of 8

Thankyou! 

LW

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Laura933

Monday

Message 5 of 8

Thanks @Laura933 

 

The new router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with the replacement router.

 

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Laura933
First Timer
Private Message TalkTalk

on ‎15-03-2025 03:05 PM

Message 6 of 8

Hi I have updated this

LW

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎20-02-2025 06:18 AM

Message 7 of 8

Hi

 

Can you please update your Community Profile to include your

  • Name
  • TalkTalk Telephone number or Account number

 

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Do not post any personal information, account numbers or phone numbers publicly.

 

Thanks

Karl 

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