Broadband help

StarszyLisu · ‎12-10-2023

PLEASE MAY AN OCE FULLY DISABLE THE WIFI OPTIMISATION ON MY LINE?

Karl-TalkTalk · ‎12-10-2023

You're Welcome 🙂

Regards

Karl

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

StarszyLisu · ‎12-10-2023

Thank you for explaining.. next time if I have to master reset I will ask again for assistance

Karl-TalkTalk · ‎12-10-2023

Hi

No option exists in the router to manage this yourself, we have to push this via our TR69 platform.

Karl.

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

StarszyLisu · ‎12-10-2023

Is there a way to manage this myself if it is on the router level? Coul not identify correc setting for this process.

Thanks in advance.

Karl-TalkTalk · ‎12-10-2023

Hi

Optimisation is now off for the router. Please note, this is turned off at the router, if you replace the router with another Sagemcom model, or factory reset the router, this will re-enable optimisation.

Thanks

Karl.

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Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Karl-TalkTalk · ‎12-10-2023

Hi

I'll disable optimisation for you now, I'll post back to confirm shortly.

Karl

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.