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For queries about your TalkTalk broadband service.

PLEASE MAY AN OCE FULLY DISABLE THE WIFI OPTIMISATION ON MY LINE?

StarszyLisu
Popular Poster
Private Message
Message 7 of 7

PLEASE MAY AN OCE FULLY DISABLE THE WIFI OPTIMISATION ON MY LINE?

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6 REPLIES 6

Message 1 of 7

You're Welcome 🙂

 

Regards 

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Message 2 of 7

Thank you for explaining.. next time if I have to master reset I will ask again for assistance

 

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Message 3 of 7

Hi

 

No option exists in the router to manage this yourself, we have to push this via our TR69 platform.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Message 4 of 7

Is there a way to manage this myself if it is on the router level? Coul not identify correc setting for this process.

Thanks in advance.

 

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Karl-TalkTalk
Support Team
Staff
Private Message
Message 5 of 7

Hi

 

Optimisation is now off for the router.  Please note, this is turned off at the router, if you replace the router with another Sagemcom model, or factory reset the router, this will re-enable optimisation.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Karl-TalkTalk
Support Team
Staff
Private Message
Message 6 of 7

Hi

 

I'll disable optimisation for you now, I'll post back to confirm shortly.

 

Karl

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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