Persistent Wi-Fi Drops Requiring Constant Restarts

[Tanyaikram]

I am experiencing ongoing Wi-Fi disconnections that require me to manually restart the router every time to restore the connection. Unfortunately, the issue persists despite support intervention.

The Wi-Fi drops multiple times daily at irregular intervals.

• After restarting the router, the connection is temporarily restored but fails again within a few hours.

This has been happening consistently over the past two days, with disconnections occurring during both peak hours and late at night.

TalkTalk Support remotely adjusted the Wi-Fi channel, advising it would stabilize within 2–3 hours. However, the connection continues to drop.

TalkTalk Support remotely adjusted the Wi-Fi channel, advising it would stabilize within 2–3 hours. However, the connection continues to drop.

 Has anyone experienced frequent Wi-Fi drops that require restarts?

Could this indicate a faulty router, and should I request a replacement?

Are there further troubleshooting steps I can try to achieve a stable connection?

I rely on a consistent internet connection for work and daily tasks, so this issue has caused significant inconvenience. Any advice or shared experiences would be greatly appreciated.

Thank you in advance for your help!

Best regards,

tanya. 

[Debbie-TalkTalk]

Hi @Tanyaikram 

This is the latest update on this fault.

Update 8:40PM  December 17th 2024 - Our team are in the process of applying a solution to all impacted Wi-Fi Hubs and aim to resolve this by tomorrow morning.

[debtomnat25]

this has been going on since Friday now and its Tuesday night

[debtomnat25]

I am having the same and have been for day. Not what we pay for !! I have followed the TalkTalk advice to reset router as white light is on but no connection and it works for a couple of hours then goes off again, this has been going on for days. Talktalk have said they are aware of a manufacturing fault with these routers and have referred back to the manufacturers but this doesn't help us though. Is it just certain routers or all Sagemcoms ? can I get a new router to fix this as I cant carry on like this.

[Tanyaikram]

appreciate you detecting a potential voice fault. To answer your questions, 

I have not been actively using the voice service, so I cannot confirm noise or dial tone issues at the moment. I can check this if needed and report back. 

Yes, my main socket does have a test socket. However, I have already tried connecting the router directly to the test socket, but it did not resolve the issue. I’m unsure if I performed this correctly or if there are additional steps I need to follow to ensure it works.

thank you 

[Tanyaikram]

Yes the light remain white but there is no internet 

[Michelle-TalkTalk]

Hi Tanya,

Thank you. One of the line tests has detected a potential voice fault and the connection does look very unstable. Are you experiencing any issues with the voice service such as noise on the line or no dial tone please? Does your main socket also have a test socket?

Thanks

Michelle

[Tanyaikram]

Hello, thank you for your reply 😊

and yes updated 

[Michelle-TalkTalk]

Hello,

I'm sorry to hear this. Can I just check, do the lights remain white on the router when the connection drops?

Can you please update your community profile to include your:

• Name
• Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle