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Replacement router needed?

Curty16
Chatterbox
Message 9 of 9

My phone keeps bouncing out of my WiFi connection and I keep getting the dreaded WiFi exclamation mark , basically come home from work, connect to WiFi,  lose WiFi,  exclamation mark appears , reset, get WiFi then lose WiFi,  it just goes round in circles , how do I fix this please ??

BRENDAN CURTIS
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8 REPLIES 8

Message 1 of 9

Hi Curty16

 

I can see that your router has updated to the latest firmware version.

 

Is this affecting a wired connection or only wireless?

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Message 2 of 9

Hi Michelle,  issue not resolved yet, router always on also

BRENDAN CURTIS
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Message 3 of 9

Hello,

 

How are you getting on? Just checking back in to see if you still need assistance with this?

 

Thanks

 

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Debbie-TalkTalk
Support Team
Message 4 of 9

Hi Curty16

 

Is your router switched on at the moment? I'm unable to connect to your router.

 

Thanks

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ferguson
Community Star
Message 5 of 9

OK, which make/model of router do you have? Have you tried splitting the SSIDs which is a tried and tested method for avoiding these kind of issues?

https://community.talktalk.co.uk/t5/Articles/Split-your-router-s-SSID-wireless-network-name/ta-p/230... 

 

 

Curty16
Chatterbox
Message 6 of 9

Samsung galaxy A21s.  Mainly my phone but the wife's does lose connection now and then

BRENDAN CURTIS
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ferguson
Community Star
Message 7 of 9

@Curty16 Is this just your phone, or are other devices affected? Which make/model/OS of phone is it?

 

And @Divsec "fortunately" surely for them, although not so much for anybody waiting for help, I get that. 😉

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Divsec
Community Star
Message 8 of 9

Hi @Curty16 your post has been escalated but unfortunately the team who can help are enjoying the long weekend.

 

I don't work here and all my opinions are my own.
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