Router light stays solid white but internet keeps going down

[JamesBr]

since around the 10th of December we have been having this issue where the internet drops out completely for all the devices in the household the light on the router stays a solid white as if nothing is wrong.

normally i would log in to the router page and restart it from there but each time i try it results in an "error communication gateway" message and does not log me in.

The only temporary fix i have found is completely disconnecting the router from the power and plugging it back in this will provide relief for anywhere from 30 minutes to a couple of hours before the issue happens again.

is there any resolution for this?

[JamesBr]

Hi there,

Yes its affecting both wired and wireless connected devices and factory reset doesn't provide any lasting remedy

[KeithFrench]

Is this affecting wired (Ethernet) as well as wireless devices? Have you tried the Factory Reset to put the router back to its default configuration?