Router light stays solid white but internet keeps going down

[JamesBr]

since around the 10th of December we have been having this issue where the internet drops out completely for all the devices in the household the light on the router stays a solid white as if nothing is wrong.

normally i would log in to the router page and restart it from there but each time i try it results in an "error communication gateway" message and does not log me in.

The only temporary fix i have found is completely disconnecting the router from the power and plugging it back in this will provide relief for anywhere from 30 minutes to a couple of hours before the issue happens again.

is there any resolution for this?

[Gliwmaeden2]

@allanatkins, please return to the message board and click on start a topic.

Staff will respond to the original poster, Monday to Friday. 

@Kaylee06, staff are aware of the issue. Posting on other customers' threads pushes the thread back in the queue. Please only post on your own. 

[allanatkins]

Have the exact same issue, constant white LED when internet stops. Affects both wireless & wired connections. Seems to have been worse since Friday 13th maybe as more devices being used as everyone at home and had grandson for the weekend too.

Quick off/on with the power brings it back operational for a period of time.

[Kaylee06]

The same is happening to so many people right now. Theres no solution for anyone that I can see

[JamesBr]

Hi Keith,

Thankyou very much for passing it on to the support team for me.

[KeithFrench]

Hi @JamesBr 

Thanks for that. I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

[JamesBr]

Hi there,

Yes its affecting both wired and wireless connected devices and factory reset doesn't provide any lasting remedy

[KeithFrench]

Is this affecting wired (Ethernet) as well as wireless devices? Have you tried the Factory Reset to put the router back to its default configuration?