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Broadband help

For queries about your TalkTalk broadband service.

Router replacement request

Message 1 of 1

Hi Team,

 

I've been a TT customer since 2021, I've had the same router, TalkTalk Wifi Hub. It says the FirmWare version is TalkTalk Wi-Fi Hub, Version v1.05t

In last couple of days, we are having issue where the router indicator light stays white, but still there is no internet connection. Often dropping or reduced speed, and a requires a restart.

I had the issue of slow speeds for over 3 months this summer, but that was resolved a month ago, so surely this seems like a router specific issue?

 

Or if there is an updated version of the firmware that can be pushed through?

 

Thanks.

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