Router replacement request

[ttalkuser1920]

Hi Team,

I've been a TT customer since 2021, I've had the same router, TalkTalk Wifi Hub. It says the FirmWare version is TalkTalk Wi-Fi Hub, Version v1.05t

In last couple of days, we are having issue where the router indicator light stays white, but still there is no internet connection. Often dropping or reduced speed, and a requires a restart.

I had the issue of slow speeds for over 3 months this summer, but that was resolved a month ago, so surely this seems like a router specific issue?

Or if there is an updated version of the firmware that can be pushed through?

Thanks.

[Debbie-TalkTalk]

Hi @ttalkuser1920 

That's great, thank you for letting me know 🙂

I've sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[ttalkuser1920]

Hi, yes I have received the replacement router and have set it up. It's working well thanks for prompt service, appreciate it.

[ttalkuser1920]

Hi, yes I have received the replacement router and have set it up. It's working well thanks for prompt service, appreciate it.

[Debbie-TalkTalk]

Hi @ttalkuser1920 

Have you received the replacement router?

[Michelle-TalkTalk]

Good morning,

How are you getting on?

Thanks

Michelle

[Debbie-TalkTalk]

Hi @ttalkuser1920 

Thanks for your reply.

I've ordered the replacement router, there will be no charge for this.

Please allow 24-48hrs for this to arrive. Let us know how you get on.

Thanks again.

Debbie

[ttalkuser1920]

Hi @Debbie-TalkTalk 

If my router is old and no further updates are being published, yes please could you send me a replacement one please.

I think before anything else, no updates means I'm out of any security updates, so best to get the latest model of the router.

Will I be charged for it?

Thanks.

[Debbie-TalkTalk]

Hi @ttalkuser1920 

We no longer have new firmware for your current router.

Would you like me to send a different router?