Router

[Ziggy26]

Hi community 

This is my first post at the start of this month I had a power outage because of road works when power returned the ont came back on and so did router but light on the front just flashing red left for a couple of hours . Phoned TT and they did a line check and said router faulty so ordered new one sagecom hub2 said 2/4 days.

No show I had a friend call on the Friday to set it up but had a look to try and resolve it but chance .rang TT again about router said had gone missing orderd another 2/3 days no show rang numerous times and promised router  my friend came back from holiday 21/2 weeks 26th oct so call to see me and had brought a borrowed router to check out got Internet back still no show of new router today 31 st oct came with another router as need to return first one but came with test equipment and found out it was all along the power pack was faulty only showing 7.6 to 8.35 volts in stead  of 12volt so now original router now rig up with dell transformer .

So this as now been one month all because of a router at start of month with numerous calls to TT please help

Thanks Ziggy

[Chris-TalkTalk]

Hi Ziggy,

Thanks for the update, glad to here that it's sorted now 🙂

Chris

[Ziggy26]

Hi Michelle 

All up and running just a phone call to TT to reset voip phone to new router instead of waiting a couple of hours it's a pitty it was so long to sort for router and as it was power plug all the time. My friend said as a check if PON light on modem  and Lan light flashing but router flashing red and no connection to check if power pack is OK as mine was drop in voltage output 

Thanks for all your help

Ziggy

[Michelle-TalkTalk]

Good afternoon,

Thank you for the update and please let us know how you get on.

Thanks

Michelle

[Ziggy26]

Hi Chris

Just to let you know that both routers did arrive yesterday but waiting till Thursday for my friend to check over and install

  will let you know when all is finished and up and running 

Thanks Ziggy

[Chris-TalkTalk]

Hi Ziggy,

I've sent you a PM containing the tracking numbers

Chris

[Ziggy26]

Hi Chris

Thanks but at the moment I have not received a notification from Royal mail on delivery for tomorrow is there a tracking number 

Thanks Ziggy

[Chris-TalkTalk]

There should be a returns bag with the router, to send the old router back in, yes the delivery will be Royal Mail

Chris

[Ziggy26]

Hi Chris

Thank you for replying if I receive the one tomorrow hopeing fingers crossed and the other one later what would you like me to do with that and the old one also will this be by royal mail tracked as I said thanks of help you answered back not like others which as taken one month 

Regards

Ziggy

[Chris-TalkTalk]

Hi Ziggy,

I'm sorry about the delay with the routers but looks as though 2 routers have now been sent, you should receive at least one by tomorrow

Chris