Slow Broadband

[MisterB]

Had a Zoom problem this morning so checked my speeds, getting half what I usually get on download.  See below.

The router's an Ethernet connection.

Any ideas?

Best wishes,

Mike

Speed to your router
Status: Good 
65 Mbps download (As measured yesterday)

Speed to your device
Status: Poor 
29 Mbps download
17 Mbps upload

[Karl-TalkTalk]

Hi

Glad this helped.

Karl

[MisterB]

Karl,

Done that.  Seems to have worked well.  I had turned off/ turned on again but obviously not for long enough. Will do better next time.

Many thanks,

Mike

We've finished measuring your speed, and here are your results.

61.2 Mbps Your average download speed

16.9 Mbps Your average upload speed 

[Karl-TalkTalk]

Hi

Can you power off the router for 30 minutes to clear the session and then retest.

Thanks  

Karl. 

[MisterB]

The phone sounded clear ten minutes ago.

[MisterB]

Thanks Karl. I have only a desktop connected to the router via an Ethernet cable.  I've now tried connecting my laptop, both with and without the desktop, same results.

[Karl-TalkTalk]

Hi

Line tests are clear currently.  Check the home phone is clear of any noise.

What device are you using and is this directly wired to the router ?  Do other devices see a drop in speeds.

Thanks  

Karl.