Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
We've had a look at your connection and unfortunately found a problem between the exchange and your home, which could be causing issues with your service.
We'll send an Openreach engineer to fix the issue within the next 2-3 working days. Don't worry, you won't need to be at home for this, and there is no charge. We'll let you know as soon as it's fixed.
We're sorry for any inconvenience this has caused.
I'm sorry for the delay. I've run a test on the line now which has detected a potential voice fault. Just to confirm, are you experiencing any issues with the voice service such as noise on the line or no dial tone? Is the router also connected to the test socket at the moment?
