TalkTalk router problems
on 17-09-2023 10:13 AM
Message 21 of 21
For the past few years I gave enjoy a failure free internet connection. Perhaps, every-now-and-again it would drop out. No problem, these things happen.
However, over the last few months the router has been dropping out almost once a week. This requires an off/on reset and all is well again. There is no facility on this router to reboot it remotely.
The main problem is that I have a Hive Heating System where the boiler can be controlled over my network. If I am away from home loss of control gives me a problem especially in bad weather. This happened to me last winter during a spell of temperatures in December as low as -12˚ . A timely arrival back home saved the day.
Not a thing has changed on my network. The same connections for a few years with no signs of trouble. I can test my system until the cows come home once it is back up and running with no indication of a problem.
My feeling is it could be an intermittent router problem or it’s down to something at TalkTalk.
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20 REPLIES 20
on 30-05-2024 02:57 PM
Message 1 of 21
HI @Gorbani
If you want help, you cannot use someone else's thread.
To get help, you must start your own thread. To create your own thread, go to the main page for the board in question & click the "Start a topic" button.
TalkTalk insists on one thread per problem per customer. Please note, TalkTalk makes the rules, not me.
Thanks.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
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on 30-05-2024 02:56 PM
Message 2 of 21
My box doesn't turn on
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on 25-09-2023 06:41 AM
Message 3 of 21
Hi gcon60
That's great news, thanks for letting us know 🙂
I have sent you a Private Message with a link to a short survey for the Community.
Thanks again.
Debbie
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on 22-09-2023 04:14 PM
Message 4 of 21
Thanks Debbie,
All good so far and my original router is now with Royal Mail winging its way back to you.
Regards
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on 22-09-2023 07:55 AM
Message 5 of 21
Hi gcon60
Just checking in to see if everything is still working ok?
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on 20-09-2023 12:58 PM
Message 6 of 21
No Problem 🙂
Karl
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 20-09-2023 12:56 PM
Message 7 of 21
Successfully installed and looks good. Not long ago I reached 43Mbs and I was delighted. With this new router I got 48.5 Mbs. WOW! Over the moon.
I will continue to monitor in the hope the fault does not return. Thanks once again.
gcon60
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on 20-09-2023 11:35 AM
Message 8 of 21
Hi
Excellent, any problems etc, just post back here.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 20-09-2023 11:29 AM
Message 9 of 21
Router has arrived, thank you. I will set it up and install it today. gcon60
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on 20-09-2023 09:53 AM
Message 10 of 21
Hi gcon60
Have you received the replacement router?
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on 18-09-2023 12:27 PM
Message 11 of 21
Hi gcon60
Thanks for your reply 🙂
The router is on its way, please allow 24-48hrs for this to arrive.
Please let us know how you get on.
Debbie
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on 18-09-2023 12:25 PM
Message 12 of 21
Keith,
Thanks for you help with this. A new router is now en route so hopefully all will be good.
gcon60
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on 18-09-2023 12:22 PM
Message 13 of 21
Certainly Debbie and thank you for your speedy help with this. In time I will let you know the outcome.
tak tent,
gcon60
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on 18-09-2023 09:48 AM
Message 14 of 21
Definitely sounds like the router to me, with the light being solid red.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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on 18-09-2023 08:42 AM
Message 15 of 21
Hi gcon60
You can keep the new router and return old router, will this be ok?
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18-09-2023 08:41 AM - edited 18-09-2023 08:42 AM
Message 16 of 21
Debbie,
As the router is a possible cause of the failure it would be useful to try another one. A month would probably be a reasonable period for testing. Do you agree?
Ta
gcon60
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on 18-09-2023 08:39 AM
Message 17 of 21
Hi gcon60
Apologies for this. Would you like me to send a replacement router for testing?
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on 18-09-2023 08:37 AM
Message 18 of 21
1. Router type DG8041W
2. Solid red
3. Yes, also affected
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on 18-09-2023 06:35 AM
Message 19 of 21
Hi gcon60
Apologies for this. Would you like me to send a replacement router for testing?
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on 17-09-2023 02:46 PM
Message 20 of 21
Please can you elaborate by answering these few questions:-
1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. What is the exact status of the lights on the front of the router when this happens?
3. If you have any wired connections, are they affected in the same way as wireless ones?
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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