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Broadband help

For queries about your TalkTalk broadband service.

Temporary Address - transfer WIFI

Tango1
Participant
Message 7 of 7

I am required to temporarily transfer to another flat in the same building so urgent renovation work can be carried out on my home. This is likely to be for a period of 6 weeks. Please advise if it is possible to transfer my internet/landline to the temporry flat for this period.

Tango1
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6 REPLIES 6

Message 1 of 7

Hi Tango1

 

Ask to speak to our homemove team on  03451720088  to see how fast they can move the service to your temporary address. 

 

Regards

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Piethorne
Whizz Kid
Private Message TalkTalk
Message 2 of 7

If you need to use a PC and have a mobile phone that you can tether to the PC either with a cable or via a WiFi hotspot, you can always sign up with GiffGaff and buy one of their goodybags - they're relatively cheap and you're not tied into a contract.

I'm just a customer who might be able to help, not official help & support.
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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 3 of 7

@Tango1, you could possibly use a dongle with your mobile provider?

 

20220726_082733.jpg

See advice in this search result:

https://www.comparethemarket.com/broadband/no-contract/

 

Short term home moves with Talktalk are not practical and, as well as the notice period, tie you into a new contract each time or come with a fee of £60 each time. 

 

Better to keep the service in place even though you won't be able to make use of it and do a deal with a mobile provider for the short term.

 

Gliwmaeden2, a fellow customer.
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martswain
Philosopher
Private Message TalkTalk
Message 4 of 7

There is no such thing as a temporary change of address.

 

To achieve what you wish it would mean two Home Moves and those normally require 4 weeks notice and are subject to engineer availability too, so there may be periods when you would be without service.

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Message 5 of 7

Thanks @Gliwmaeden2 . Would I be able to change address to the temp address and then simply change back when I move back to my perm address after 6 weeks? During the flat renovation they will be stripping out all old hot water piping and existig phone cables and replacing them. This means I would have no landline or internet available in the old flat We have to completely empty the old flat. The temp flat that I will be decanted to has been renovated and has lines in place, but would just need the line activating. So in theory, a (temporary) change of address should work.

Tango1
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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 6 of 7

Each flat will have separate lines for internet and landline, so your account is linked only to your specific flat, @Tango1.

 

It's not like just moving into another room in a house.

 

Depending how far your temporary flat is, you might get a faint signal from your own wifi?

 

Otherwise, changing flats is an address change, and there are no short term contracts to cover your situation. 

Gliwmaeden2, a fellow customer.
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