VPN connection issue

[PhilT71]

Hi,

I have the following error message when trying to connect to my work VPN, this used to work fine with my old BT router.

"The VPN connection between your computer and the VPN server could not be completed. The most common cause for this failure is that at least internet device (for example, a firewall or a router) between your computer and the VPN server is not configured to allow Generic Routing Encapsulation (GRE) protocol packets. If the problem persists, contact your network administrator or Internet Service Provider."

Hope you can help.

[Debbie-TalkTalk]

Hi Phil

I'm so glad to hear that this has been resolved.

Debbie 🙂

[Karl-TalkTalk]

Hi Phil

Glad our Team were able to help get your VPN connection back on Track.

Regards,
 

Karl. 

[PhilT71]

Hi Debbie,

Pleased to report my laptop connected straight to the vpn, the firmware change worked.  I can now work even when I am not in the office!😬 lol.

Thanks for all the help, hopefully things will run smoothly from now on.

Regards

Phil

[Debbie-TalkTalk]

Hi Phil

Thank you 🙂

Debbie

[PhilT71]

Hi Debbie,

Thanks for the update, I will test the connection this evening when I get in from work and let you know.

Regards

Phil

[Debbie-TalkTalk]

Hi Phil

The firmware has now updated, please can you retest?

Thanks

Debbie

[Debbie-TalkTalk]

Hi Phil

Sorry for the delay. I've chased for an update on this and I will post back as soon as the firmware change has been completed.

Thanks

[Anonymous]

Hi,

No problem, we'll post back to confirm as soon as this has been completed.

Thanks

[PhilT71]

Hi Debbie,

Thats fine, lets hope it works.

regards

phil

[Debbie-TalkTalk]

Morning Phil

Thanks for your reply.

Once the firmware has been updated I will post back on this thread to confirm.

Debbie

[PhilT71]

Yes please, fingers crossed it helps. 
thanks

phil

[Chris-TalkTalk]

OK thanks Phil. I can only change this routers firmware version to v136, I can't roll it back to 2829t which is generally the one we change too for VPN issues. Do you want to give this a try?

Chris

[PhilT71]

Hi Chris,

Still can't connect to the VPN, got the same error message as before:

"The VPN connection between your computer and the VPN server could not be completed. The most common cause for this failure is that at least internet device (for example, a firewall or a router) between your computer and the VPN server is not configured to allow Generic Routing Encapsulation (GRE) protocol packets. If the problem persists, contact your network administrator or Internet Service Provider."

Hope you can help.

Thanks

Phil

[Chris-TalkTalk]

OK thanks Phil

Chris

[PhilT71]

Hi Chris,

Good point, I haven't been able to try the vpn connection yet, i will try it this evening when i get back from work and let you know.

Regards

Phil

[Chris-TalkTalk]

Hi Phil,

Just to confirm are you still experiencing the VPN issue with the new router on it's current firmware

Chris

[PhilT71]

Hi Debbie,

The router was delivered this morning and I have installed it.  It seems to be working fine now i.e. the solid white light on the front.  Hope you can sort the vpn issue with the firmware update.

Thanks

Phil

[Debbie-TalkTalk]

Hi Phil

Let me know if the router arrives today and I can check the firmware.

Thanks again.

[Debbie-TalkTalk]

Hi Phil

Thank you 🙂

Debbie

[PhilT71]

Hi Debbie,

No problem, these things happen.

Thanks for getting the replacement arranged.  I will message when the new router is connected.

Thanks

Phil