For queries about your TalkTalk broadband service.
on 06-11-2024 10:59 AM
Hi.
I have an intermittent problem where websites are sometimes slow to load or not loading at all. The wifi is still connected when this happens and the problem affects all devices.
Please could you run a line check. Thanks.
on 06-11-2024 01:45 PM
I've ordered the router, it should be with you within a couple of working days but please allow up to 5 working days for delivery
Chris
Chris, Community Team
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on 06-11-2024 01:19 PM
Yes please, that would be great thanks.
on 06-11-2024 01:14 PM
Would you like me to send another router to test with?Chris
on 06-11-2024 01:13 PM
No, sorry. I currently only have a talktalk dg8041w.
on 06-11-2024 12:59 PM
Do you have another router that you can test with?Chris
on 06-11-2024 12:30 PM
All devices are connected by wifi.
on 06-11-2024 12:26 PM
OK thanks. Do you have any devices connected by Ethernet cable? if you do are these affected in the same way and at the same time as the wifi devices?
on 06-11-2024 11:56 AM
Hi. There was a problem with noise on the telephone but this was fixed by an engineer 2 weeks ago.
on 06-11-2024 11:44 AM
Hi Eunicestorey,
Line test is passing. Are you experiencing any problems with your telephone service, any noise on the line?Chris
