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Broadband help

For queries about your TalkTalk broadband service.

Websites sometimes slow or not loading at all

Message 10 of 10

Hi. 

 

I have an intermittent problem where websites are sometimes slow to load or not loading at all. The wifi is still connected when this happens and the problem affects all devices.

Please could you run a line check. Thanks.

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9 REPLIES 9

Message 1 of 10

I've ordered the router, it should be with you within a couple of working days but please allow up to 5 working days for delivery


Chris

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Message 2 of 10

Yes please, that would be great thanks. 

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Message 3 of 10

Would you like me to send another router to test with?

Chris

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Message 4 of 10

No, sorry. I currently only have a talktalk dg8041w. 

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Message 5 of 10

Do you have another router that you can test with?

Chris

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Message 6 of 10

All devices are connected by wifi. 

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Message 7 of 10

OK thanks. Do you have any devices connected by Ethernet cable? if you do are these affected in the same way and at the same time as the wifi devices?


Chris

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Message 8 of 10

Hi. There was a problem with noise on the telephone but this was fixed by an engineer 2 weeks ago. 

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Chris-TalkTalk
Support Team
Staff
Private Message
Message 9 of 10

Hi Eunicestorey,

 

Line test is passing. Are you experiencing any problems with your telephone service, any noise on the line?

Chris

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