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Broadband help

For queries about your TalkTalk broadband service.

Wi-Fi Speed

First Timer
Private Message TalkTalk
Message 7 of 7

In the past I haven't had any issues with my internet, occasionally lags with speed. 


But more so than usual as in the last 2 weeks and especially the last 2-3 days it has gotten really slow to the point simple pages struggle to load.


I checked the router and noticed it does not have a light on (even when internet runs well)


I have tried restarting it but did not make a difference.


Please advice further. 


P.S last speed test showed 0.24 mbps upload and 0.63  upload. if that helps at all 

Lewis Woolgrove

Message 1 of 7

Hi @Lewis616 


That's great, thanks for letting us know 🙂




Message 2 of 7

Thank you for the Help the Router has arrived, I will be able to have the old one returned within the next 3 days, I will let update again once posted.

Lewis Woolgrove

Message 3 of 7

Hi Lewis616


Thanks for your reply.


I've located the details from the account number in your Community Profile.


The router is on its way, please allow 24-48hrs for this to arrive. Let us know how the connection compares with this router.


Thanks again.




Private Message TalkTalk

Message 4 of 7

Hi there Debbie


Not Entirely sure what my Landline number is exactly (Where may I find it?)


info I can provide is the following.




Any more details you would like me to provide please let me know where I can get it from and I will endeavour to send it over.


my Talk Talk customer experience has been pretty positive so far. 

Lewis Woolgrove

Support Team
Private Message
Message 5 of 7

Hi Lewis616


I'm sorry to hear this.


Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.






Community Star
Private Message TalkTalk
Message 6 of 7

Sounds like the router may be faulty. I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?