For queries about your TalkTalk broadband service.
on 19-11-2022 05:45 PM
Hi, I am having problems with the 2.4 Wi-Fi constantly dropping off, the 5g Wi-Fi is rock solid.
I have some Wi-Fi plugs and sensors that are 2.4 only, so this is causing connection problems.
I have tried different channels and different wireless protocols with no luck. are there any router settings that will make the 2.4 Wi-Fi stable. The router is a DG8041W TalkTalk Wi-Fi Hub
Version v1.05t .
Thanks for any help.
on 15-12-2022 02:58 PM
Hi
I'll get a returns bag out to you.
Karl.
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on 15-12-2022 02:55 PM
Hello, No, there was no returns bag in the box, just the router, power supply and some cables.
Thanks
on 15-12-2022 02:47 PM
Hi Nobag
That's great, thanks for letting us know.
Did you receive a router returns bag?
on 15-12-2022 02:45 PM
Thank you.
I have received the new router and it seems to have sorted the problem.
What should i do with the old router, take it to my local recycling centre?
Thanks again
on 09-12-2022 11:13 AM
I've ordered the router, it should be with you within a couple of working days
Chris
Chris, Community Team
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on 09-12-2022 11:08 AM
Hi Nobag,
Apologies, I think that Michelle was waiting for you to confirm that you would like us to send the router. I'll order one now
Chris
Chris, Community Team
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on 09-12-2022 11:02 AM
Hello again, I was wondering when i should expect delivery of the replacement router.
Thanks
on 25-11-2022 06:15 AM
on 24-11-2022 10:04 AM
hat was going to be my next suggestion!
Keith
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on 24-11-2022 09:59 AM
Morning,
Would you like us to send a replacement router for testing purposes to see how the connection compares? We would also send a router returns bag so that one of the routers can be returned.
Thanks
on 24-11-2022 09:56 AM
Thanks
I have moved the router to a spot on its own and its still the same unfortunately.
Thanks again.
on 23-11-2022 06:34 AM
Morning,
Please let us know how you get on.
Thanks
on 22-11-2022 04:56 PM
Okay thanks for your help, I will try moving the router to a new location to see if that helps.
Thanks again
on 22-11-2022 04:22 PM
There is still no WiFi interference at all, something else is causing the signal to drop out. Perhaps it is the location of your router or the rooms where these devices are located.
This is the best router location, but obviously, this is not always practical & a compromise has to be reached.
The general rule is to keep it away from:-
As a very general rule, the signal travels best on the same floor as the router and to the floor below. It does not always propagate very well to a floor above the router. However, with more modern routers, if they have a higher specification, they may be able to get the signal upstairs OK, but your ability to receive it also depends on your device's network adapter being of a higher specification, as well as its age.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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on 22-11-2022 04:13 PM
Okay Thanks I have added some more.
Thanks
on 22-11-2022 03:42 PM
Your network is now dropping out, but without seeing the 2.4GHz channels view, I will not be able to see why.
Keith
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on 22-11-2022 03:37 PM
Thanks
I have done some more screenshots today, I had to zip them again. please find attached.
Thanks again
on 22-11-2022 10:40 AM
The WiFi to your phone did not drop out during that time, you will probably need to look at your devices that did drop out unless they are located near to any electrical equipment that might cause electrical (as opposed to Wi-Fi) interference.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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on 21-11-2022 05:10 PM
Hello
The Router is currently set to the recommended 802.11/b/g/n, I have tried b, g and n separately and the Wi-Fi still keeps dropping out then back in.
Yes the phone was in the same room as the router when i used the analyser and the 5 Ghz was stable and the 2.4 Ghz dropped out and in.
Thanks
on 21-11-2022 11:43 AM
From your screenshots, there is nothing wrong with your WiFi reception in the 2.4GHz band. In fact, I have never seen such an uncluttered 2.4GHz band, just your SSID. I don't suppose you have set it not to display any other networks, have you? If it is the analyser I think it is, that would not be possible anyway.
I assume that your phone was close to these devices that are unstable when you got the screenshots and that they dropped out during this period?
You said that you have been trying different WiFi protocols, what is the network running currently?
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?