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Broadband help

For queries about your TalkTalk broadband service.

old router

lidmendrod
First Timer
Private Message TalkTalk

on ‎13-03-2024 09:12 AM

Message 7 of 7

Hi everyone!

Any idea how to get a new router from talktalk?
The one I have doesn't allow me to use a WPA2 connection and therefore I can't work from home for security reasons.

Any help would be appreciated!
Thank you

Labels:
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6 REPLIES 6

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to lidmendrod

on ‎15-03-2024 12:23 PM

Message 1 of 7

Hi lidmendrod

 

Have you received the replacement router?

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to lidmendrod

on ‎13-03-2024 03:26 PM

Message 2 of 7

Hi

 

A router is on the way to you now.

 

Thanks  

Karl. 

 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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lidmendrod
First Timer
Private Message TalkTalk
In response to Debbie-TalkTalk

on ‎13-03-2024 03:16 PM

Message 3 of 7

Hi, 
It's the Huawei HG633

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Debbie-TalkTalk
Support Team
Staff
Private Message
In response to lidmendrod

on ‎13-03-2024 02:52 PM

Message 4 of 7

HI lidmendrod

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then send you a different make and model of router.

 

Thanks

 

Debbie

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lidmendrod
First Timer
Private Message TalkTalk

on ‎13-03-2024 02:49 PM

Message 5 of 7

Hi, 
It's the Huawei HG633

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Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎13-03-2024 09:13 AM

Message 6 of 7

Hi lidmendrod

 

Which router do you currently have? (make and model)

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




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