legacy pipex account 'not authenticated', new talktalk server settings as advised, other accounts ok

[Swozzle]

Hi,

Despite updating pop3 server settings as advised remote access to my ###.dsl.pipex.com mail account is now showing as 'not authenticated' despite sign in passwords and servers all being correct.  Reading other posts I'm assuming it needs 'to be restored to normal function' for some reason?  My other legacy mail (screaming) is working fine along with the talktalk mail.

Thanks,

Si

[Michelle-TalkTalk]

Hello,

Great, thank you 🙂

Thanks

[Swozzle]

Thanks for that Ady, I will let you know when I have access restored.

Si

[Ady-TalkTalk]

Hi Si, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady

[Swozzle]

Hi Gondola,

Information added to Community profile, Personal information, Private Notes as asked.

As to a culprit device I think I updated all my server settings at pretty much the same time, I guess one was picked up on the changeover date whenever that was and was probably a 110 port issue....

Anyway thanks for your assistance so far.

Si

[Gondola]

The secure mail settings are good so I've asked that full access is restored for the mailbox email address that you will have added to your Community profile, Personal information, Private notes. (Do check it's there - master mailbox address if using an alias pipex address)

TalkTalk Support will respond here and then restore IMAP4 / POP3 access as soon as reasonably possible. Until full access is switched back on, use TalkTalk Mail webmail via an up to date Internet browser to keep in touch with email contacts.

Did you identify the insecure settings, for example? The culprit device or email client software that got mailbox access switched off because ports 25 (SMTP) or 110 (POP) or 143 (IMAP) were used?

[Swozzle]

Hi Gondola,

Thank you for the clear and concise reply to my question.

As I explained in my original question I had updated all three of my email account settings in my remote access programs as advised/requested originally.

My #####@talktalk.net mail is working fine on pop3 with mail.talktalk.net, SSL enabled on port 995 and STARTTLS and password authentication.  Sending on smtp.talktalk.net on port 587 is working.

My #####@screaming.net mail is working fine on pop3 with mail.talktalk.net, SSL enabled on port 995 and STARTTLS and password authentication.  Sending on smtp.talktalk.net on port 587 is working.

My ######@dsl.pipex.com mail however is not working fine with mail.talktalk.net, SSL enabled on port 995 and STARTTLS and password authentication.  I have checked the address and password inside my TalkTalk account and both are good.  Upon remote access attempts (from both my email clients) and 'test account' from another access point I get '-ERR [AUTH] Authentication failed' and a request to re-enter my password again which I assume means that this account is now blocked from within TalkTalk as noted elsewhere on this forum.

I look forward to hearing about the next step, which I believe is checking the account from your end with my private account details.

Thanks,

Si

[Gondola]

If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings..." then the email address receiving that notification has now been limited to webmail only access OR has a stop on sending mail as a last resort action by TalkTalk to stop the use of email connections not secured by TLS 1.2 encryption.

TalkTalk Mail webmail is secure by design when using an up to date Internet browser.

Select here:  Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

A stop on sending is easily resolved by using currently supported email software and secure email settings as shown in the Email Settings guide below.

If your mailbox is limited to webmail only access for both sending and receiving mail, you will be able to get access restored to email apps or email software, including mail collection services, passwords will then re-authenticate, so long as you're ready to use supported email software and secure email settings for all the ways you view emails.

We can advise on device and software compatibility with TLS 1.2 encryption and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

For a definitive check of email settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

 Email account holder name

 Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

 Check and Save changes

Select here:  Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
 TalkTalk Mail Support

TalkTalk Mail help
 Using TalkTalk Mail

 Email settings and device setup guides for TalkTalk Mail

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