It seems to vary on the time of day, but right now at 18:40 I did 5 speedtests immediately after each other and got the results:
12.3 / 7.89
17.2 / 8.07
13.5 / 4.72
16.9 / 7.01
22.5 / 6.73
Not very impressive speeds!
And yet a weeks or so ago I was getting speeds between 27.0 - 32.6 down and a steady 8.57 - 8.73 up.
(See attached doc that contains a screenshot of my speedtest history.
I've asked our Network Team if they can take another look now to see if they can see any Network or Exchange issue that may be causing this and will let you know as soon as I hear back.
Our Network Team have advised that they have tried to call you and have left a voicemail. They have advised that they have checked from their side and can't see any issues with the line or at the exchange. They have advised that the current wifi channel looks to be congested and also to try separating the SSID's. Just to confirm, have you tried to separate the SSID's?
I haven't noticed any difference. On my PC it still sometimes says "no internet" or "limited internet". And I just did a speedtest at (11:56am) which returned 17.15 Mbps / 8.68 Mbps.
I am waiting for the engineer who telephoned me to try again, as there is no way I can contact him.
Yes, it's wireless. I did have someone suggest that I use ethernet to test it, but I don't have a cable that long. (It's in a different room.)
I would really like this sorted out, so a visit from a Talktalk engineer might be the solution.
If you'd like us to go head with the engineer visit can you confirm:
I've also sent you a PM to confirm some other details