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Broadband Capped

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2 REPLIES 2
First Timer

So yesterday i had an engineer out to fix my slow broadband connection. He completed his work and shown me that i was getting around 80 mbps download and around 20 mbps upload. I then went onto my router page which shown this as correct. 

 

I ran a speed test to see what i was actually getting and turns out im not even getting near the 80 mbps.

 

Before my issue i was getting around 72mbps but now im getting around 24mbps. 

 

1.png

 

Community Star

How do your devices connect to the router, via wifi or wired (Ethernet) connections? If a mixture are the Ethernet ones faster than the WiFi?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
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Community Team - TT Staff

Hi KeplerX

 

Apologies for this.

 

I've checked the connection stats and your line is showing in sync at 80mb.

 

Please can you power down your router for a full 30 minutes and then run a speed test following this?

 

Thanks

 

Debbie