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Need help?

Can i set up my router before go live date?

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2 REPLIES 2
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Chatterbox

As asked in title, I received my router today but my go live date isnt until Friday can I set up my router now before my go live date or do I have to wait and set it up on friday when it's my go live date?? Any help would be appreciated thanks 🙂

Hhupi
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Community Team - TT Staff

Hi @Hannahhupi we recommend you wait until your go live date before setting up your router. Hope this helps 🙂 Thanks.

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Chatterbox
Thanks, I did wait until my go live date but I am still not up and running 😔 I turned it on this morning then got a text from openreach saying my line has been sorted and a email from talktalk that my broadband is live but still flashing amber, I did turn off the router at the mains at 12 for half an hour like I was advised to do and it is still flashing amber 😔 I hope it comes on soon as I have an autistic child that NEEDS the internet.
Hhupi