I have had fibre broadband with wifi hub since December, for the first month or so it was excellent but now it regularly drops for a few minutes almost every evening which is really frustrating. If my partner or I are already using one device, for example a laptop, another device such as a phone or another laptop connecting frequently cause it to drop. We don't play games or even stream on two devices at the same time so I believe the connection should be able to deal with the amount of traffic. By dropping, I mean the wifi hub goes from constant blue light to flashing orange light for a few minutes.
Resetting the router often solves the problem but I am looking to do some work which would mean requiring a constant and reliable connection so any advice would be much appreciated.
I sometimes think the colour of the light being white or blue is a bit of a perception issue! I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.
The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.
To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-
Personal Profile > Personal Information
Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.
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Thank you. I've run a test on the line which has detected a potential fault. Just to confirm, are you experiencing any issues with the voice service such as noise on the line or no dial tone?
Does your master socket also have a test socket? As soon as we have confirmed this then we can pass this straight over for further investigation.
Please can you press on the clips so the lower section of the face plate comes away? Please can you then connect a filter and router at the test socket? (underneath the faceplate)
Apologies for this. I can send a replacement for testing, would you like me to arrange this?
Testing at the test socket would help to rule out any faults with the faceplate or internal wiring.