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New TV Plus Box

First Timer

After being sent an email telling me that I had an old box that was no longer supported with software updates, the new TV Plus Box arrived.  After connecting the new box we have had constant problems with it not connecting to the internet and when it did then the picture break up was terrible.  It got so bad that after 3 weeks we disconnected the new box and reconnected our old box which works fine.  


It would appear that there is a fault with the new box so we would like to return and have another box sent that actually works.

Community Team - TT Staff



Can you please add your home phone number or Account number to your Community Profile. 


We will not attempt to call you, this is so we can locate your account and run tests on your line if required. We will then reply via this Community.


If unsure of your phone number, and if your line is working simply dial 17070 from your land line phone and this will confirm the number for you. Alternatively these details can be found within My Account online or may be on the heading of any paperwork you have received.


Please post back on this thread when this has been done..





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Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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