My activation date was yesterday, I had the openreach engineer come twice as after my activation/now online email from talktalk I was still not connected. I am a new fibre customer. The engineer said that everything was set up fine on his end that his internet connection at the cabinet was good. Can it be that talktalk you have not updated to point my authentication to your fibre broadband server?
Hi sapvdf
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated.
Thanks
Debbie
I have done no, so can co firm this is updated.
The openreach engineer called me again to explain that the situation lies with TalkTalk as all his tests came out fine. This is incredibly urgent as I work from home some days of the week and so this is affecting my ability to do my job.
Hi sapvdf
I have requested an update on this fault from our Network Team and I will post back on this thread as soon as I receive further information.
Thanks
Debbie
Hi sapvdf
I will post back on this thread shortly, I'm just awaiting further information from our Network Team.
Thanks
Debbie
Hi sapvdf
Our Network Team have advised that a further BT Openreach engineer visit has already been arranged. Did you arrange this visit with our Faults Team?
Everything is showing correctly set up on our side. Our Network Team have left specific notes for the engineer of checks to complete when they visit.
Thanks
Debbie
I did indeed. How is this if the openreach engineer who visited myself said everything was set up fine on their end?
Hi sapvdf
Our Network Team have advised that another engineer visit is required and they have asked the engineer to check for specific things and run different tests on this visit.
Thanks
Debbie
Hi sapvdf
The BT Openreach engineer has been arranged to locate and fix this fault.
Thanks
Debbie
Hi sapvdf,
Have you heard anything from the engineer yet? Engineer is booked for today
Chris
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OK thanks for letting me know 🙂
Chris, Community Team
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Glad to hear you're now connected. (please also see About your auto compensation credit)
Chris
Chris, Community Team
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