No social media sites work on our new fast fibre broadband account.

[Nagga99]

We signed up with Talk Talk almost a couple of weeks ago. We can't access any social media site at all! This is rather annoying and is hindering the work we do, I do not want to call customer services as I've read they are not very clued up  and unhelpful.

But I came across another thread by @piyushksx  where a new router solved the issue (link below).

https://community.talktalk.co.uk/t5/Broadband/Whatsapp-and-Facebook-not-working-on-my-new-TalkTalk-c...

We would really appreciate it if some one could look in to this and fix it PLEASE!

Thanks in advance,

Nagga99

[martswain]

Have you checked the HOMESAFE settings in your online account ?

[OCE_Karl]

Hi

We have found this is caused by HomeSafe (KidsSafe) settings defaulting to 'ON'.  If you turn this off in My Account then all should work as normal.  Our teams are looking at this.

Thanks

Karl. 

[Nagga99]

Thanks for the info guys, found it and got it sorted.

It shouldn't be activated by default, unnecessary headache if some one is not aware of it.

Your guidance was much appreciated!

[OCE_Debbie]

Hi Nagga99

Thanks for keeping us updated. Please let us know if you do experience any further issues.

Debbie