Reprofile line - not getting speeds guaranteed

[sunnypurba]

Hi,

Can you please reprofile my line.

===============================

Your broadband connection could be improved

Our health check on your service shows that your speed to your router could be improved.

The health check we carried out on your broadband line shows that recently you have not been receiving the estimated download speed we guaranteed when you signed up to TalkTalk.

Estimated speed: 32 Mb - 40 Mb

Recent speed: 29 Mb

Please use our guide for tips on how to improve your broadband speed. If you can't resolve the issue please speak to our team.

====================================

 StatusConnection TimeLink StatusStandardLine EncodingLink Encapsulation

Line 1

UP

20h47m24s

UP

VDSL2 (G_993_2_ANNEX_ B)

DMT

ATM (G_992_3_ANNEX_ K_ATM)

  Actual Rate [Kbps]Maximum Rate [Kbps]Noise Margin [dB]Attenuation [dB]Power [dBm]

Line 1
Downstream	Upstream
29998	6707
35710	6707
6.50	6.10
25.20	0.00
10.80	4.10

[OCE_Karl]

Hi

I've passed this to networks asking if they can request Openreach to reset the profile.

Thanks

Karl. 

[sunnypurba]

Thanks. Can you notify me when this has been done please.

[OCE_Karl]

Hi

Will post back as soon as we get an email reply from our network colleagues.

Thanks

Karl. 

[sunnypurba]

Any news on this? I've not heard back?

[OCE_Chris]

Hi sunnypurba,

It appears that DLM has been reset. Can you switch your router off for 30 minutes then switch back on and retest 

Thanks

Chris

[sunnypurba]

Done.

I noticed improvements now however.

my router keeps dropping speeds to around 17mb - 22mb, and it sticks.

I have to keep switching my router off 20m every day to get it back up to 32mb.

can you advise

[OCE_Michelle]

Hi sunnypurba,

I'm sorry for the delay. Do you have an alternative router that you can test with to rule this out?

Thanks

[sunnypurba]

Hi.

Current speed

Download

17.4 Mbps

Upload

9.6 Mbps

Connection up-time

Connected since 10h48m55s

was at 30mbps download 10 hours ago.

like seriously?

its been stuck on 17mbps for 6 hours

[OCE_Debbie]

Hi sunnypurba

Do you have an alternative router that you can test with?

Thanks

Debbie

[sunnypurba]

NO.

I have a BT router, which cannot be used as they lock it down.

[sunnypurba]

BEFORE RESET

 StatusConnection TimeLink StatusStandardLine EncodingLink Encapsulation

Line 1

UP

22h42m10s

UP

VDSL2 (G_993_2_ANNEX_ B)

DMT

ATM (G_992_3_ANNEX_ K_ATM)

  Actual Rate [Kbps]Maximum Rate [Kbps]Noise Margin [dB]Attenuation [dB]Power [dBm]

Line 1
Downstream	Upstream
17412	9618
19991	9618
8.60	6.00
25.40	0.00
8.10	4.00

[sunnypurba]

AFTER RESET

 StatusConnection TimeLink StatusStandardLine EncodingLink Encapsulation

Line 1

UP

00h00m27s

UP

VDSL2 (G_993_2_ANNEX_ B)

DMT

ATM (G_992_3_ANNEX_ K_ATM)

  Actual Rate [Kbps]Maximum Rate [Kbps]Noise Margin [dB]Attenuation [dB]Power [dBm]

Line 1
Downstream	Upstream
29833	7019
34215	7019
6.30	6.20
25.20	0.00
10.60	4.30

[OCE_Debbie]

Hi sunnypurba

I can send a replacement router for testing, would you like me to arrange this?

Thanks

Debbie

[sunnypurba]

that would be amazing 🙂

[OCE_Debbie]

Hi sunnypurba

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[sunnypurba]

Thanks,

Ill keeo you updated!

[OCE_Debbie]

Hi sunnypurba

Thank you 🙂

Debbie

[sunnypurba]

Hi,

New router has been delivered and installed.

At this momenet in time

StatusConnection TimeLink StatusStandardLine EncodingLink encapsulation

UP

00h12m50s

UP

VDSL2 (G_993_2_ANNEX_ B)

DMT

ATM (G_992_3_ANNEX_ K_ATM)

 Actual Rate [Kbps]Maximum Rate [Kbps]Noise Margin [dB]Attenuation [dB]Power [dBm]

Downstream	Upstream
31850	6834
36474	6834
0.00	6.00
25.00	0.00
10.80	4.40

[sunnypurba]

19 hours update

 StatusConnection TimeLink StatusStandardLine EncodingLink Encapsulation

Line 1

UP

19h21m56s

UP

VDSL2 (G_993_2_ANNEX_ B)

DMT

ATM (G_992_3_ANNEX_ K_ATM)

  Actual Rate [Kbps]Maximum Rate [Kbps]Noise Margin [dB]Attenuation [dB]Power [dBm]

Line 1
Downstream	Upstream
32186	6930
36871	6930
5.90	6.10
25.00	0.00
10.80	4.50