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Sky Q - Netflix App blocked by Talktalk?

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1 REPLY 1
andrewtogher
First Timer

Hi everyone, 

 

We're having an issue after having Sky Q installed where we cannot see the Netflix app, speaking to the Sky engineer it's apparently an issue with third party routers blocking the access, I believe he mentioned something about port forwarding which I didn't understand and can't really remember now.

 

Here's some details first;

Router: Talk Talk Sagecom Fast 5364-3. T8 on a faster Fibre Package

Connection from Router to SkyQ - by ethernet cable.

All other devices on network performing fine and no speed issues

Netflix works fine on other devices (tablets etc.)

Sky Q box has been updated to latest software, etc.

 

Has anyone else come across the same problem? 

 

Thanks in advance

OCE_Karl
Community Team - TT Staff

Hi andrewtogher

 

You should not need to set up port forwarding for netflix to work.  This is just a standard streaming service.

 

If netflix works on other devices then there is no issue receiving netflix and the required stream passing through the router.

 

If the app is not showing up on the Sky Q box, then this may be an issue with that box or the source of the app.

 

Thanks

 

Karl. 

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