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Still Not Getting Promised Download Speeds

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4 REPLIES 4
ikonone1
First Timer

Faster fibre service has been live now for three weeks. Still not getting min promised download speeds. Three online chats only have tec support restarting my TalkTalk router makes no difference. Offered a vist from Openreach at a possable cost of £65. All internal wiring and box were replaced by openreach about 2 years ago. Last isp who I was with had no problem giving me full fibre speed, so I know the line can take it. If unable to get the service off TalkTalk that I am paying for will just have to cancel the contract and move isp.

KeithFrench
Community Star

I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.

The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

Community Team

Hi ikonone1

 

I'm really sorry to hear this.

 

I've completed a line test which hasn't detected any faults and your line is in sync at 51.6mb. What speed are you receiving when running a speed test?

 

Thanks

 

Debbie

ikonone1
First Timer
Hi Debbie, Over last week or so highest has been 50mbps latest tests today have varied from 46
.1 to 50.1 Mbps pre placing this order was advised speed would somewhere between 55.6 & 79mbps. I'm not prepared to take the risk of a £65 openreach charge for a visit that isn't needed. Look forward to your reply.
Community Team

Hi

 

The minimum throughput speed should be 45mb.  when testing this directly from the router this is showing as 51mb so an engineer would not be recommended in this case.

 

If the measured speed at the router dropped below the minimum guaranteed then an engineer could be requested.

 

Thanks

 

Karl.