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gone from 65mb to 30mb down last week or so.

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JohannaSwe
Team Player
still capped at 35mb constant.
JohannaSwe
Team Player

Screenshot_20190826-173031.png

JohannaSwe
Team Player
absolutely no change as you can see
Community Team

Hi JohannaSwe

 

Apologies for the delay.

 

Your line is now showing in sync at 57.1mb. What speed are you now receiving when running speed tests?

 

Thanks

 

Debbie

JohannaSwe
Team Player
Hi there. yes, there has now been an improvement and tests are showing between 47 and 52mbps down. this is still far lower than my guarenteed minimum. what else can we do to get the speeds up?
Community Team

Hi JohannaSwe,

 

As DLM has now moved you to a faster profile I suggest we should give it a couple more days to see if DLM improved your speed further. Can you bump the thread on Friday and we'll see how you're getting on


Chris

JohannaSwe
Team Player
will do cheers Chris
Community Team

Hi JohannaSwe,

 

Great, thanks 🙂

 

Thanks

 

JohannaSwe
Team Player

Hello. I’m bumping this thread again as I’m again having the same issue as previously stated here. My download speed has sunk again to around 20mbps. Nothing on my end has changed. Could you guys take a look at this again for me?

Community Team

Hi JohannaSwe,

 

I'm sorry for the delay and I'll take a look now. I've run a test on the line which hasn't detected a fault. Could you try switching the router off for a full 30 minutes and then retest the speed again please to see if their is any improvement?

 

Thanks