Black Huawei router rebooting

[johnny95]

Hi,

I’ve had the black Huawei router for a while now. At first it rebooted itself once every 1 to 2 months. However in the last couple of weeks it’s started rebooting several times a day. 

I tried resetting the router to the factory settings (using a paper clip) This didn’t fix the issue. So I powered down the router for an hour. After this it stayed on for a couple of days but today it’s rebooted three times already. 

Could it be overheating? Anyway please could you send out a replacement router to see if that fixes the issue? I didn’t have this problem with the previous router. 

[Debbie-TalkTalk]

Hi John

Ok no problem.

Thanks

Debbie

[johnny95]

Hi, Debbie

To be honest I think it’s fine so you don’t need to do the tests. I’ll keep monitoring it and let you know if I decide to go ahead with them. 

Thanks again,

John.

[Debbie-TalkTalk]

Hi John

The connection will drop for a short time whilst I'm running the line tests.

Would you like me to run this tomorrow morning at 7am instead?

[johnny95]

Thanks for your quick reply. That would be great. As long as it doesn’t affect my connection now? If it doesn’t then please can you do that. I have a 65.1 mbps download. One other thing I noticed that my download and upload speeds were exactly the same as before which suggests the connection didn’t go. 

[Debbie-TalkTalk]

Hi John

Thanks for your reply.

The connection time could be wrong. Would you like me to run a line test and check if I can see any reconnections?

[johnny95]

Hi,

Just a quick update. The Sagemcom WiFi hub 2 has been working fine and I have a faster connection compared with the Huawei. It’s been very reliable so far and has been online for 30 days exactly. However this morning I logged into my router settings and the “current connection time” data had just reset. However my connection never went off as I was online at the time. It stated online for 6 minutes but I had been using the internet at the time so I know it didn’t go down. Just out of interest can the “current connection time” be displayed wrong? 

I’m just curious, but it’s been working fine so far.

Cheers, 

John. 

[Karl-TalkTalk]

Hi

Sure, I've sent one out to you now.

Regards,

Karl. 

[johnny95]

Upon checking, unfortunately I don't have a returns bag. Would you be able to send one out?

Thanks again.

[Karl-TalkTalk]

No Problem 🙂

Karl 

[johnny95]

Ok, thanks 👍

[Karl-TalkTalk]

Hi

If you can please. There should be a returns bag in with the router.

Thanks  

Karl. 

[johnny95]

Hi Karl,

My router has arrived. I’ll be connecting it later. Do I need to send the other one back? As I don’t want to be charged for it. 

thanks,

John.

[Karl-TalkTalk]

No Problem 🙂

Karl 

[johnny95]

Thanks, Karl. 

[Karl-TalkTalk]

Hi

A replacement is on the way.

Thanks  

Karl. 

[johnny95]

Hi Michelle,

Unfortunately the router has rebooted twice this morning. So the firmware hasn’t fixed the problem. Please could I try a replacement? I’m thinking of purchasing an Amazon Eero to use with an Openreach white modem which I originally had from TalkTalk. Would you be able to send one out for free or only the black Huawei? 

 

[Michelle-TalkTalk]

Morning,

Thanks for the update and we'll check back in with you in a few days to see how you're getting on.

Thanks

[johnny95]

Ok thanks, Karl. I’ll keep monitoring it. So far it’s been online since Friday afternoon. 

[Karl-TalkTalk]

Hi

I've made a change to the firmware, see if this helps.

Thanks  

Karl. 

[johnny95]

Unfortunately I can’t find anything stating edit. I’ll have to wait for the support team, next week. Maybe it’s the power adapter for the router, I’m not sure. Thanks anyway.