Cisco AnyConnect VPN no longer working

[jono3000]

As per multiple over posts in the past few days, I am also having the same issue with AnyConnect - was working Friday 13th, not working today Monday 16th

Cannot connect to company Cisco AnyConnect vpn - TalkTalk Help & Support

Cisco anyconnect stopped working today - TalkTalk Help & Support

Connecting to company VPN - TalkTalk Help & Support

WiFi Hub Router firmware is SG4K100202

Works via mobile hotspot

Exactly the same problem as @kasakaa 

@Karl-TalkTalk @Debbie-TalkTalk 

[Woody_]

@pelf619 if you create a new topic the support team will take a look.  Once they picked up my issue they had it fixed in minutes.  They didn't say what they did but I think it was a router firmware update.

[pelf619]

I am also having the same issue. Can you publish the resolution please so that other people can get this fixed

[Debbie-TalkTalk]

Hi @Woody_ 

Apologies for this.

Please can you create a new topic and I will take a look at this for you.

[Woody_]

I'm also having this issue.  I spent an hour on the TT support chat yesterday and they turned off my HomeSafe but that hasn't made any difference.  If the solution is something that I can change myself please can someone post what that is?  If the fix requires TT support please can someone contact me asap???  Thanks.

[Sherin1402]

Hi I’ve just created a new post about it. Thanks 

https://community.talktalk.co.uk/t5/Full-Fibre/CISCO-ANYCONNECT-VPN-NO-LONGER-WORKING/m-p/3064991

[Debbie-TalkTalk]

Hi @jono3000 

I'm glad to hear that this is now working, thanks for confirming.

Thanks

Debbie

[jono3000 · Accepted solution]

Hi @Debbie-TalkTalk 

Thanks, it is now working again. I see you have changed the router firmware version back to SG4K100174. 

[Debbie-TalkTalk]

Hi @jono3000 

I've made a change, please can you retest this morning?

[Debbie-TalkTalk]

Hi @jono3000 

Apologies this is still ongoing.

We should have more information today. I have escalated this and requested more information ASAP.

[jono3000]

Hi @Michelle-TalkTalk @Debbie-TalkTalk 

Any update from the Device team please?

I'm now into day 4 of not being able to work due to this issue.

[Debbie-TalkTalk]

Hi @Sherin1402 

Please can you create a new topic on the Community, we can then take a look at this for you.

Thanks

[Sherin1402]

Such a nightmare this is!! 

[Gliwmaeden2]

Staff will respond during the day  - still new reports coming in of this issue, so all you can do for now is wait for their update on the matter.

[Sherin1402]

What is the latest status of this job!! Has this been resolved? 

[Michelle-TalkTalk]

Morning,

I'm really sorry. We've asked the team this morning to confirm when this change will take place and we're just waiting for the Devices Manager to reply.

Michelle

[jono3000]

Hi @Michelle-TalkTalk @Debbie-TalkTalk 

Any update from the Device team please?

I'm now into day 3 of not being able to work due to this issue.

[Michelle-TalkTalk]

Hello,

Our team are making this change for us and we'll post back to confirm as soon as this has been done.

Thanks

Michelle

[jono3000]

Hi @Debbie-TalkTalk 

On the other thread you made a firmware change for another customer who said it is now working, can this be made available to my router as well please?

[Debbie-TalkTalk]

Hi @jono3000 

Thank you.

Our Devices Team are currently looking into this issue and I should have further updates later today.

I will post back on this thread.

Thanks again.

Debbie

[jono3000]

I can confirm my community profile has been updated with my numbers