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Monday
As per multiple over posts in the past few days, I am also having the same issue with AnyConnect - was working Friday 13th, not working today Monday 16th
Cannot connect to company Cisco AnyConnect vpn - TalkTalk Help & Support
Cisco anyconnect stopped working today - TalkTalk Help & Support
Connecting to company VPN - TalkTalk Help & Support
WiFi Hub Router firmware is SG4K100202
Works via mobile hotspot
Exactly the same problem as @kasakaa
@Karl-TalkTalk @Debbie-TalkTalk
Answered! Go to Solution.
yesterday
@pelf619 if you create a new topic the support team will take a look. Once they picked up my issue they had it fixed in minutes. They didn't say what they did but I think it was a router firmware update.
yesterday
I am also having the same issue. Can you publish the resolution please so that other people can get this fixed
yesterday
Hi @Woody_
Apologies for this.
Please can you create a new topic and I will take a look at this for you.
yesterday
I'm also having this issue. I spent an hour on the TT support chat yesterday and they turned off my HomeSafe but that hasn't made any difference. If the solution is something that I can change myself please can someone post what that is? If the fix requires TT support please can someone contact me asap??? Thanks.
yesterday
Hi I’ve just created a new post about it. Thanks
https://community.talktalk.co.uk/t5/Full-Fibre/CISCO-ANYCONNECT-VPN-NO-LONGER-WORKING/m-p/3064991
yesterday
yesterday
Thanks, it is now working again. I see you have changed the router firmware version back to SG4K100174.
yesterday
yesterday
Hi @jono3000
Apologies this is still ongoing.
We should have more information today. I have escalated this and requested more information ASAP.
yesterday
Hi @Michelle-TalkTalk @Debbie-TalkTalk
Any update from the Device team please?
I'm now into day 4 of not being able to work due to this issue.
yesterday
Hi @Sherin1402
Please can you create a new topic on the Community, we can then take a look at this for you.
Thanks
Wednesday
Such a nightmare this is!!
Wednesday
Staff will respond during the day - still new reports coming in of this issue, so all you can do for now is wait for their update on the matter.
Wednesday
What is the latest status of this job!! Has this been resolved?
Wednesday
Morning,
I'm really sorry. We've asked the team this morning to confirm when this change will take place and we're just waiting for the Devices Manager to reply.
Michelle
Wednesday
Hi @Michelle-TalkTalk @Debbie-TalkTalk
Any update from the Device team please?
I'm now into day 3 of not being able to work due to this issue.
Tuesday
Hello,
Our team are making this change for us and we'll post back to confirm as soon as this has been done.
Thanks
Michelle
Tuesday
On the other thread you made a firmware change for another customer who said it is now working, can this be made available to my router as well please?
Tuesday
Hi @jono3000
Thank you.
Our Devices Team are currently looking into this issue and I should have further updates later today.
I will post back on this thread.
Thanks again.
Debbie
Tuesday
I can confirm my community profile has been updated with my numbers