on 16-09-2024 09:08 PM
Message 36 of 36
As per multiple over posts in the past few days, I am also having the same issue with AnyConnect - was working Friday 13th, not working today Monday 16th
Cannot connect to company Cisco AnyConnect vpn - TalkTalk Help & Support
Cisco anyconnect stopped working today - TalkTalk Help & Support
Connecting to company VPN - TalkTalk Help & Support
WiFi Hub Router firmware is SG4K100202
Works via mobile hotspot
Exactly the same problem as @kasakaa
@Karl-TalkTalk @Debbie-TalkTalk
Answered! Go to Solution.
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35 REPLIES 35
on 19-09-2024 08:42 AM
Message 21 of 36
Thanks, it is now working again. I see you have changed the router firmware version back to SG4K100174.
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on 19-09-2024 07:53 AM
Message 22 of 36
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on 19-09-2024 07:35 AM
Message 23 of 36
Hi @jono3000
Apologies this is still ongoing.
We should have more information today. I have escalated this and requested more information ASAP.
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on 19-09-2024 07:33 AM
Message 24 of 36
Hi @Michelle-TalkTalk @Debbie-TalkTalk
Any update from the Device team please?
I'm now into day 4 of not being able to work due to this issue.
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on 19-09-2024 07:17 AM
Message 25 of 36
Hi @Sherin1402
Please can you create a new topic on the Community, we can then take a look at this for you.
Thanks
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on 18-09-2024 10:14 PM
Message 26 of 36
Such a nightmare this is!!
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on 18-09-2024 09:51 PM
Message 27 of 36
Staff will respond during the day - still new reports coming in of this issue, so all you can do for now is wait for their update on the matter.
Gliwmaeden2, a fellow customer.
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on 18-09-2024 09:49 PM
Message 28 of 36
What is the latest status of this job!! Has this been resolved?
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on 18-09-2024 09:27 AM
Message 29 of 36
Morning,
I'm really sorry. We've asked the team this morning to confirm when this change will take place and we're just waiting for the Devices Manager to reply.
Michelle
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on 18-09-2024 09:24 AM
Message 30 of 36
Hi @Michelle-TalkTalk @Debbie-TalkTalk
Any update from the Device team please?
I'm now into day 3 of not being able to work due to this issue.
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on 17-09-2024 12:01 PM
Message 31 of 36
Hello,
Our team are making this change for us and we'll post back to confirm as soon as this has been done.
Thanks
Michelle
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on 17-09-2024 11:27 AM
Message 32 of 36
On the other thread you made a firmware change for another customer who said it is now working, can this be made available to my router as well please?
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on 17-09-2024 07:18 AM
Message 33 of 36
Hi @jono3000
Thank you.
Our Devices Team are currently looking into this issue and I should have further updates later today.
I will post back on this thread.
Thanks again.
Debbie
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on 17-09-2024 06:52 AM
Message 34 of 36
I can confirm my community profile has been updated with my numbers
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on 17-09-2024 06:42 AM
Message 35 of 36
Morning,
I'm sorry for the delay. Our Devices Team are currently investigating this and I'll chase for an update now.
Thanks
Michelle
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