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FIbre Support

Get expert support with your Fibre connection.

Connection drops

Haze24
Newbie
Private Message TalkTalk

Monday

Message 3 of 3

Any idea why my connection keeps dropping tonight

Labels:
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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message

Tuesday

Message 1 of 3

Hi @Haze24 

 

Can you confirm, when the connection drops, is the white light remaining solid on the router ?

 

Thanks  

Karl. 

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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fr8ys
Community Star
Private Message TalkTalk

Monday

Message 2 of 3

This has been raised as an incident and is actively being work on for a solution.

 

It's on the incident dashboard which you can find here

https://community.talktalk.co.uk/t5/Service-Status-Dashboard/bd-p/service

 

Updates will be posted there.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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