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FIbre Support

Get expert support with your Fibre connection.

Can’t get past the bot to speak to a human

Lozza15
First Timer
Private Message TalkTalk

on ‎16-12-2024 09:32 PM

Message 5 of 5

I’ve spent 4 hours and over 4 days trying to get past the bot to speak to a human 

queue for ages, WiFi drops session ends 

going mad 

someone please call me

Labels:
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4 REPLIES 4

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Lozza15

on ‎17-12-2024 07:30 AM

Message 1 of 5

Hi @Lozza15 

 

When the connection drops, does the white light on the router remain solid ?

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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fr8ys
Community Star
Private Message TalkTalk
In response to Lozza15

on ‎16-12-2024 09:39 PM

Message 2 of 5

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

 

But as it's been raised as an incident there is nothing that can be done until a solution is found.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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Lozza15
First Timer
Private Message TalkTalk
In response to fr8ys

on ‎16-12-2024 09:37 PM

Message 3 of 5

How do I call and speak to a human then????

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fr8ys
Community Star
Private Message TalkTalk

on ‎16-12-2024 09:35 PM

Message 4 of 5

Staff here are unable to phone out.

 

This issue has been raised as an incident and is actively being work on for a solution.

 

It's on the incident dashboard which you can find here

 

https://community.talktalk.co.uk/t5/Service-Status-Dashboard/bd-p/service

 

Updates will be posted there.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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