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Need help?

Contract ending soon

First Timer

Hello my Broadband and free anytime phone calls contract is ending next month and would like to continue on that contract but I believe that contract is no longer available. At present I am on a 38 mb but would like to go to the 67 mb deal but will that include anytime free phone calls if so what would the price be.

Thank you

Insightful One

Look through some recent similar topics.  Best advice is to either phone (below) and ask for loyalty / retentions or use chat from My Account (saves loads of security) and haggle for a good deal.  Some have had free calls included or definitely a discount to half price.  Maybe try more than once!

As a courtesy, you could let this community know how you get on.

Good luck



lines open 7 days a week between 10am and 6pm


@davep  and @oddjob 


That number is only available as follows, the details are on the "update" page


  • Monday to Friday - 9am & 7pm
  • Saturday - 9am-6pm
  • Sunday  - we are closed for voice calls but will have online chat
Martin, just a customer trying to help.
Insightful One

I copied the number etc from a link from another post.

At least the number is correct!  Maybe TT should change it.

Community Team - TT Staff

Hi oddjob


Thanks for your post. 


You can call our Customer Loyalty Team during Business hours (Monday to Friday 10:00 to 18:00pm and Saturday 10:00-18:00) on 03451720046 they will be able to discuss this with you. 




Community Star

@davep, yes, the phone number is correct, but Talktalk has not updated those times throughout the crisis. This has probably led to quite a lot of customer frustration!


All we can go by for the time being is what OCEs post. A list of times was provided to the Community Stars a little while ago, but even this doesn't necessarily tally.


It possibly really does change from day to day,  depending on the latest impact of the Covid-19 crisis....

Gliwmaeden2, a fellow customer.
Insightful One

wonder what happened to the op, or why people don't look at other posts, or why I (we) bother........


Always nice to hear back, thanks etc - I always do but I guess I'm of an age!!.