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Damage to wiring

mattj964
First Timer
Message 3 of 3

We had builders in last Thursday,  after cleaning up they have caught the fibre optical cable and snapped it from the plug. After numerous attempts to resolve this with talktalk I'm still none the wiser as to when an engineer is coming. Frustrated is not the word, kids need internet for college work and my partner is working from home and has had to take out a mobile broadband contract till this issue is resolved. Any help??

 

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2 REPLIES 2

Chris-TalkTalk
Support Team
Message 1 of 3

Hi mattj964,

 

Your internet connection appears to be up and running now, has the wiring been repaired?


Chris

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martswain
Philosopher
Message 2 of 3

Put your account number in the private notes of you community profile and wait for an OCE reply.

 

Internal damage by the customer normally results in a chargeable visit so be prepared for a £65 bill.